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Delete Your Account

Last updated: September 22, 2026

This page explains how to delete your account for Logofai, the AI logo maker app published on the App Store and Google Play by Blinix Solutions Private Limited and operated by Blinix Solutions LLC.

It covers the iPhone and iPad app, the Android app and the web app at app.logofai.com. All three share one account, so deleting from any one of them deletes the account everywhere.

Delete it yourself, in the app

This is the fastest route and needs no approval from us. It takes effect immediately.

  1. Open the Logofai app on your iPhone, iPad or Android device.
  2. Go to Settings, then Account.
  3. Tap Delete account.
  4. Confirm when asked. This cannot be undone.

In short: deleting your account permanently removes your projects, images and personal data, and can’t be undone. If you sign up again later, the new account won’t receive free credits. Subscriptions bought in the App Store or Google Play must be cancelled there.

The steps are identical on iOS and Android. They also work in the web app at app.logofai.com if you would rather do it from a computer.

Ask us to delete it for you

Use this if you cannot get into your account, or you would simply prefer we handled it.

  1. Email support@logofai.com from the email address on your Logofai account.
  2. Put Account deletion request in the subject line.
  3. We will confirm the request, delete the account and email you when it is done.

We action these within 30 days, and usually much sooner. If you write from a different address we will ask you to verify ownership of the account first, so that nobody else can delete your work.

What is deleted

Deletion happens immediately once you confirm it, and we permanently delete:

  • Your profile: name, email address, password, profile picture, language and time zone, and your answers to our signup questions.
  • Any Google or Apple sign-in connection, including the Apple private relay address if you used one.
  • Everything you created or uploaded: projects, logos, images, mockups, brand documents and uploaded files.
  • Your credit history, download history, rewards and referral records, and any feedback you gave us, including comments.
  • Your support conversations, and messages you sent us through our contact form from your account’s email address.
  • Your notifications, the devices registered to receive push notifications, and every signed-in session.
  • Our records of your subscription and in-app purchases.
  • Your remaining credit balance, which has no cash value and is not refundable.

What is kept, and why

  • A one-way fingerprint: new accounts receive free credits, so to stop the same person deleting their account and signing up again to claim them repeatedly, we keep a fingerprint of the deleted account’s email address and, if you used them, its Google or Apple sign-in identifiers. It is a scrambled code created with a secret key. It cannot be turned back into your email address or used to contact or identify you, and its only use is to recognize a new signup that uses the same email address or sign-in. We keep it for as long as we offer free credits to new accounts.
  • AI cost records: records of what our AI services cost us to run, with any link to your account removed, so they cannot be traced back to you.
  • Payment records at Stripe, Apple and Google: they process payments and keep their own records of your transactions as their policies and the law require.
  • Server backups: images and files you created are removed from our storage immediately. Account records may remain in our server backups for up to 3 days, until those backups are replaced. We do not restore them from backups except to recover from a system failure.
  • Crash and diagnostic reports: kept for a limited period by our crash reporting provider and then discarded. They contain device model, operating system version, app version and a technical stack trace, and are not linked to your projects.

If you are in the European Economic Area or the United Kingdom: we keep the fingerprint on the basis of our legitimate interest in preventing abuse of our free credits, a use that is limited to that purpose and does not identify you.

Signing up again

You are welcome to create a new account after deleting one. If it uses the same email address, Google account or Apple ID as a deleted account, it will work normally but will start without free credits and will not receive promotional, referral or reward credits.

Your subscription

If you subscribed on our website, we cancel the subscription before deleting your account, so you will not be charged again.

A subscription bought inside the app is billed by Apple or Google, not by us, so deleting your account does not stop store billing. You have to cancel it separately, or you will keep being charged.

  • iPhone and iPad: open Settings, tap your name, tap Subscriptions, then cancel Logofai.
  • Android: open the Google Play Store, go to Subscriptions, then cancel Logofai.

Deleting the app on its own does not cancel a subscription either. Only the store can stop store billing.

Before you go

Download anything you want to keep first. Once the account is gone we cannot recover your logos, brand kits or mockups, and we have no copy to send you. Deletion is permanent.

Questions

Write to support@logofai.com and a person will answer.

For the full picture of what we collect and why, see the privacy policy.

Blinix Solutions LLC, operator of Logofai and data controller.
Blinix Solutions Private Limited, publisher of the Logofai app on Google Play and the App Store.